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Interlibrary Loan FAQ

• Who may use interlibrary loan service?
• Do I have to pay for ILL services?
• How do I make a request?
• How long does it take?
• How long will I have ILL material for?
• Where do I return ILL materials?
• What if I forget my Password?
• Will I be contacted when my books or articles arrive?
• Questions?

Who may use interlibrary loan service?

Interlibrary loan service is available to Texas A&M International University faculty, staff and currently enrolled students both local and distant.

Do I have to pay for ILL services?

There is no charge to fill ILL requests for material.

How do I make a request?

All ILL requests must be submitted online using Illiad. Before you submit a request, please check RIO Catalog to see that the item is not available in our library.

How long does it take?

The "average" request takes about a week, but your request may take more or less time depending on how long it takes to find a lender to send it to us, what the paperwork processing speed is in the lender's office, how quickly the mail is moving, and other factors.

How long will I have ILL material for?

Loan periods for Interlibrary Loan materials are determined by the lending library. The borrower may request renewal before the due date by calling the Interlibrary Loan Office or placing a renewal request online through your Illiad Account . No request for renewal may be made after the original due date has passed.

Where do I return ILL materials?

Please return books or other materials to the Circulation Desk when you are finished using them. The ILL attachments or cover sheets should still be attached to the materials. Photocopies of articles do not need to be returned.

What if I forget my Password?

In the event that you forget your Password, please contact the Interlibrary Loan Office at 956 326-2078. We will then be able to reset your Password, allowing you access to ILLiad. Please change your Password once you logon to ILLiad.

Will I be contacted when my books or articles arrive?

Yes. You will receive an email when your books are ready to pick up at the Circulation Desk. If you requested articles, the email will contain instructions on how to retreive them electonically.

Questions?

If you have any questions, please ask a reference librarian, or call ILL office at 956 326-2078 between 8:00am - 5:00pm Monday - Friday.

Last Modified: 1/16/2009 2:13:19 PM